There are, on some occasions, reasons for customers to return products to us. In the event of this being necessary, you are required to choose the correct reason for the return, as follows (for our full terms and conditions please refer to our Website www.imuso.co.uk and select FAQs/Scroll down to Returns Policy and Procedures):

If you have simply changed your mind:

If you have received an item which you have decided you do not actually wish to keep for whatever reason, then you must inform us within 7 working days, in writing. The easiest way to do this is to complete the Returns Authorisation Form provided below and click on the ‘Send Return to iMuso’ ensuring you have filled in all the required information, which will help us to process your return quicker. The Distance Selling Regulations (DSR) allows you to return the product but it must be in the original packaging and also, in the condition in which you received it when we receive the item back into our warehouse, in other words, in brand new condition and not showing signs of any kind of usage. The goods to be returned must be done so at your own expense. However, any software/CD’s or DVD’s where the seal has been broken cannot be accepted back, so please review carefully prior to opening any sealed item.

Returned Items falling within the Warranty Period:

If your item develops a fault after the 7 working day period but is within the warranty period of the manufacturer/distributor, then you will be entitled to a warranty repair. Please return the faulty goods to our West Molesey offices. The goods will need to be well packaged and sent via a recorded delivery service. Please make sure than any software, CD's and power supplies are returned too.
You will need to choose this reason from the drop down menu, sending the required information on the Returns Authorisation Form provided below and return the goods with a copy of the returns form to us in a sensible and safe manner.

Items Faulty on Arrival:

If you receive your item and find it to be faulty, you have 7 working days in which to inform us of the fault. Again, all items should be returned in their original packaging complete with any accessories and/or documentation, including manuals. We will contact you upon receipt of your completed Returns Authorisation Form containing all the necessary information for us to proceed with your request. We will then arrange to collect the item from you and once the fault has been verified, we will either replace or fully refund the item for you. All refunds are processed back to the original card used for payment. If however, the item is found to not be faulty, you will be charged for all return carriage costs incurred by us.

Items Damaged in Transit:

In the event that you sign for an item that has clearly been damaged in transport, in the first instance this should have been signed for as so, by adding a comment to your signature for the items with the courier. You must also still inform us within the 7 working day period if you have accepted goods which were clearly damaged when you received them by completing the Returns Authorisation Form with all the required information. Items must then be boxed in all original packaging, whether that packaging is damaged or not and again complete with any/all accessories, including paperwork and manuals. We will then arrange collection of the item. Once we receive the item back into our warehouse we will send a replacement item out to you or if requested, we will issue a full refund to you onto the original card used for payment of the item.

To proceed, please now choose the correct reason for return from our drop down menu, ensuring you fill in all the fields on the form in order for us to process your return in a timely and efficient manner:

In all cases, any goods being returned must be adequately packaged and protected. iMuso will not be responsible for any damage or loss of goods that occurs in transit back to us.
Please send all returns to:

Musik Produktiv UK Limited
34 Central Avenue
West Molesey
Surrey
KT8 2QZ